Refund and Cancellation Policy

Grounded Vigilance Training Group, LLC

We want every student to get full value from their training. The following policy balances that commitment with the operational realities of running small-cohort courses, where each seat reserved is a seat unavailable to another student.

Student-Initiated Cancellations

30 or more days before the course start date: Full refund of the registration fee.
14 to 29 days before the course start date: 50% refund, or full transfer of registration to the next scheduled cohort at no additional cost.
Fewer than 14 days before the course start date: No refund. Registration may be transferred to the next scheduled cohort if written notice is provided at least 7 days before the course start date.
No-shows and same-day cancellations: No refund and no transfer.

Genuine Emergencies

We recognize that serious medical emergencies, family emergencies, and military or first-responder duty obligations occur. If circumstances of this nature prevent attendance, contact us as soon as possible. Transfers to a future cohort will be considered on a case-by-case basis at our discretion.

Cancellations by Grounded Vigilance

If we cancel a course for any reason, including insufficient enrollment, instructor unavailability, or venue issues, registered students will receive a full refund of the registration fee. We are not responsible for travel, lodging, or other costs incurred in connection with a cancelled course.

Course Substitutions

Registrations are non-transferable to other individuals without prior written approval from Grounded Vigilance.

How to Request a Cancellation or Transfer

All cancellation and transfer requests must be submitted in writing to contact@groundedvigilance.com. The date your written request is received determines which refund tier applies.

Refund Processing

Approved refunds are processed to the original payment method within 5 to 10 business days. Depending on your card issuer, the funds may take additional time to appear on your statement.